Five examples of companies in Netherlands that are known for providing great customer service


The Netherlands is home to a thriving business landscape, with many companies placing a strong emphasis on customer service. Excellent customer service is a hallmark of a successful business, and these five Dutch companies have distinguished themselves by consistently going above and beyond to meet their customers' needs. In this article, we will highlight five examples of companies in the Netherlands that are known for providing outstanding customer service.

1., one of the largest online retailers in the Netherlands, has built a reputation for exceptional customer service. They offer a user-friendly website, a vast selection of products, and a commitment to fast and reliable delivery. What truly sets apart is their responsive customer support. Their customer service team is readily available to answer questions, resolve issues, and provide assistance through various channels, including phone, email, and live chat.'s dedication to customer satisfaction has made them a trusted choice for online shopping in the Netherlands.

2. Coolblue

Coolblue is another Dutch e-commerce giant known for its outstanding customer service. They specialize in consumer electronics and appliances. What sets Coolblue apart is their customer-centric approach, which includes detailed product information, expert reviews, and exceptional post-purchase support. Coolblue customers praise the company for its swift and transparent communication, helpful advice, and quick problem resolution. Their dedication to providing a delightful shopping experience has earned them a loyal customer base.

3. KLM Royal Dutch Airlines

KLM, the flag carrier airline of the Netherlands, is renowned for its superior customer service in the aviation industry. They focus on delivering a pleasant and hassle-free travel experience for their passengers. KLM's staff is known for their professionalism, friendliness, and willingness to go the extra mile to assist travelers. Whether it's dealing with flight changes, lost luggage, or special requests, KLM's customer service team is highly regarded for their reliability and efficiency.

4. Albert Heijn

Albert Heijn, the largest supermarket chain in the Netherlands, has long been a trusted name for grocery shopping. Apart from their extensive range of products and competitive prices, Albert Heijn is recognized for its customer-friendly policies. They offer a money-back guarantee on their own brand products and a clear and hassle-free return process. Additionally, their customer service team is available in-store and online to address any questions or concerns promptly.

5. Ziggo

Ziggo, a leading Dutch telecommunications company, provides internet, television, and phone services. What distinguishes Ziggo is its dedication to providing quality customer service. They offer round-the-clock support, including technical assistance, bill inquiries, and account management. Customers consistently praise Ziggo for their reliability, prompt issue resolution, and friendly customer support representatives.


These five Dutch companies are exemplary in their commitment to providing exceptional customer service. They have set the bar high in terms of user experience, responsiveness, and reliability. By prioritizing their customers' needs, these companies have not only gained the trust and loyalty of their clientele but have also set themselves apart as leaders in their respective industries. Their dedication to customer satisfaction serves as a valuable lesson for businesses both in the Netherlands and around the world, emphasizing the importance of delivering outstanding customer service to build a successful and enduring brand.

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